Social Media Community Manager

About Jackson Spalding Are you looking to join a hungry and humble team of thinkers, creators, and achievers? You’ve come to the right place. Jackson Spalding is an award-winning PR and marketing agency that helps clients grow by building their brands, protecting their brands and capturing demand. Founded in 1995, our agency vision has remained unchanged: to be the most trusted and respected agency in our industry. Fiercely creative and strategic, we work alongside our clients to help them connect with their audiences and reach their goals. That means we stay curious, have an open mind and ask questions to make sure we consistently achieve excellence with integrity for our clients, our communities, our agency and ourselves. JS is a proudly independent agency serving local and global clients, including Chick-fil-A, The Coca-Cola Company, Delta Air Lines, L.L.Bean, Norfolk Southern and Orkin, among others. Headquartered in Atlanta, Jackson Spalding has teams coast-to-coast in Athens, Georgia; Dallas; Los Angeles and New York. Learn more at jacksonspalding.com. About The Role Jackson Spalding is seeking an enthusiastic social media coordinator to work with a nationally recognized QSR client on social media community management. You will manage audience engagement and inbound conversation on various social media channels; attract, delight and convert our audience into brand advocates and customers for our clients; and experiment, innovate and optimize with social media tools and channel features. What You'll Do Participate on national account team(s) with a fun, fast paced, always on dynamicCreate top-notch customer experiences through social media Manage all community engagement for various brand social channelsSupport social media listening, reporting and light data analysis to identify trends, audience insights and opportunities for optimizationParticipate in brainstorming and planning sessions Participate in and contribute actively to day-to-day client work and project support Qualifications B.A. degree in communications, marketing or related field1-2 years of agency or in-house social media experience Social media community engagement and platform management experienceKnowledge of social media metrics, social listening, data analysis and reporting Social media copywriting experience and creative writing skillsAgile, resourcefulness, time management and strong attention to detailAdaptable with the ability to work well in both independent and team settingsExperience with Sprinklr or similar social media management toolsSocial media strategy experience is a plusFamiliarity with generative AI tools and curiosity for using AI to improve workflows and enhance the quality of work is preferredA growth mindset, always looking to learnOutcomes and metrics driven