Social Media Community Manager

About the role

Our client in the CPG industry is looking for a highly engaged, detail-oriented Community Manager to help grow and nurture social media communities across a portfolio of consumer brands.

What You'll Do

• Monitor social media channels for comments, questions, messages, and emerging conversations
• Respond to consumers and fans across social platforms using approved brand voice and engagement guidelines
• Foster positive relationships with online communities while escalating issues when appropriate
• Schedule and publish content across social media platforms using social media management tools and native platforms
• Support the execution of social content calendars and campaign launches
• Source and organize user-generated content opportunities for brand consideration
• Conduct daily social listening to identify trends, consumer sentiment, emerging issues, and engagement opportunities
• Share actionable insights within marketing, communications, and cross-functional teams
• Develop monthly performance reports highlighting content, audience, and community trends
• Contribute to broader earned media and social performance reporting
• Create monthly content briefs informed by social performance, audience insights, and platform trends
• Monitor evolving social media best practices and recommendations for optimization

Qualifications

• Knowledge of social media platforms, trends, and content best practices
• Ability to manage multiple priorities in a fast-paced environment
• Experience collaborating with cross-functional teams
• Experience in community management, customer service, consumer affairs, or social media
• Familiarity with social media management and listening platforms, such as Sprout Social

Preferred experience

• Experience supporting consumer-facing brands is preferred
• Experience within a CPG, retail, food and beverage, or pet care environment is a plus

Schedule & location

• Hours/week: 30
• Hybrid onsite 2 days per week in Lakeville, MN office (Tuesday and Wednesday)
• Start date: October 1st, 2026
• End date: September 30th, 2027

Benefits

• Minimum Essential Coverage (MEC) medical plan
• Dental/vision/term life package
• Discount prescription program
• Critical illness, accident, and tele-behavioral health coverage
• 401(k) plan
• Sick leave provided for candidates in applicable states/cities
• Minimum Value (MV) PPO medical plan (based on length and dates of service)
• Employee Stock Purchase Plan (based on length and dates of service)
• Paid holiday eligibility (based on length and dates of service)