Social Media Community Manager

Hours/Week

40 hours per week

Equipment

Client will provide (likely a PC)

Hybrid Details

• Sites: Western suburbs office
• Days: 2-3 days/week onsite

What Makes This Role Exciting

This company is building a new era of growth marketing, and social media plays a huge role in how they connect with consumers. As their Social Media Community Manager, you will be the voice behind the brands, helping create meaningful interactions, build loyal communities, and turn social conversations into valuable brand insights.

What You'll Do

• Oversee day-to-day engagement across multiple CPG brands, ensuring every interaction feels timely, human, and true to the brand
• Manage and respond to comments, direct messages, mentions, tags, and consumer questions across platforms including Instagram, TikTok, and Facebook
• Join relevant conversations proactively and identify opportunities for brands to participate authentically
• Serve as the voice of the brand while adapting tone and messaging to fit different audiences and platforms
• Partner closely with content creators to uncover trends, community insights, and opportunities for reactive or community-inspired content
• Escalate product concerns, customer issues, legal sensitivities, and reputational risks to the appropriate internal teams
• Track consumer sentiment, recurring questions, feedback, and emerging themes that can help inform content and marketing strategies
• Support engagement during product launches, campaigns, seasonal moments, and trending cultural conversations
• Help maintain response guidelines, community management best practices, and brand voice standards
• Share regular reporting and insights on engagement trends and community performance

The Ideal Candidate

• 2-4 years of experience in social media community management, social engagement, customer care, or social media marketing
• Strong written communication skills with the ability to adapt your voice across brands and situations
• Experience managing conversations across social platforms and balancing responsiveness with sound judgment
• Strong organizational skills and the ability to manage multiple priorities simultaneously
• Comfort working cross-functionally with creative, brand, legal, consumer affairs, and agency partners

Bonus Points For

• Experience in food, consumer packaged goods (CPG), retail, lifestyle, or entertainment brands
• Experience using social listening and community management tools such as Brandwatch
• Experience managing multiple brand communities or high-volume social engagement environments

Who You Are

• You genuinely enjoy interacting with people online and building communities
• You understand internet culture, trends, memes, and how brands can participate authentically
• You're thoughtful, quick on your feet, and know how to navigate both opportunities and challenges in social conversations
• You balance creativity with good judgment
• You're curious about consumer behavior and enjoy turning social interactions into actionable insights
• You're comfortable working in a fast-moving environment where priorities can evolve

Your Team

You'll report to the Director of Content Growth & Strategy and join a collaborative social and content team that includes:

• Social content creators
• Influencer marketing specialists
• Designers
• Growth marketing leaders
• Cross-functional brand and consumer experience partners

Benefits

Email Your Resume In Word To Andrew.Shores@jobalert.creativecircle.com

Contact Information

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply. Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : AS35-1991222L038 -- in the email subject line for your application to be considered.

Andrew Shores - Recruitment Strategist For Creative Circle

To represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.

This is a new role. This job was first posted by Creative Circle on 07/05/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

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