Social Media Account Specialist (REMOTE OR IN-OFFICE)

Company Description

At Social High Rise, we are a small online marketing agency established in 2012. Specializing in the restaurant and hospitality industry, we manage online listings and menus, social media platforms, websites, and email marketing for small and medium-sized locally-owned restaurants. Our mission is to take the online customer service and social media management piece off of their plates so they can focus on running their businesses.

About the role

Account Specialists at Social High Rise are responsible for managing the online marketing platforms for a set of specific clients assigned to them. Most clients are small "mom and pop" restaurants throughout the United States. Key responsibilities include:

• Create organic content and paid ad campaigns on platforms like Facebook, Instagram, Google, and email.
• Perform mild photo editing.
• Create graphics using Canva.
• Respond to reviews on Google, Yelp, and TripAdvisor on behalf of assigned clients.
• Regular, prompt, and polished communication via email, text, Zoom, Slack, and phone with assigned clients and Social High Rise team members on a daily basis.
• Take initiative to find solutions for weird and sometimes complex problems when glitches on platforms pop up that we have no control over.

Qualifications

• No marketing experience necessary. Paid training and ongoing coaching/mentorship is provided.
• A passion for delivering outstanding customer service and a genuine appreciation for small, locally-owned restaurants.
• Experience working in the restaurant and hospitality industry is preferred, but not required.
• A strong and unwavering ability to be completely self-managed and self-motivated.
• Some experience using Facebook, Instagram, Google Business, Yelp, Canva, DropBox, Google Drive, and Email Marketing platforms.
• Very polished writing skills with an understanding of proper grammar, spelling, and punctuation.
• Adequate attention to detail.
• The ability to carefully follow detailed instructions AND ALSO the ability to take the initiative to figure some things out when instructions are not available.
• Shameless communication skills with no fear of asking questions or sharing ideas.
• Experience speaking over the phone with confidence and polish.
• Creativity! A lot of it!

Additional Information

To apply for the Social Media Account Specialist position at Social High Rise, please submit a cover letter and resume (attach together as a PDF) and answer the few questions we've included in our application template. If we don't get the two things listed above, your application might get passed over. We receive hundreds of applicants for this role, and we prioritize the applicants who submit complete packages. All of your information will be kept confidential according to EEO guidelines.