Social Media Content Specialist - Remote US-Based

About the role

ICUC has been the global leader in Social Media solutions for over 20 years. This role requires US military/veteran experience, or relevant knowledge.

Responsibilities

• Moderating and responding to comments across our clients' social channels using their unique brand voice.
• Writing thoughtful, engaging content to spark conversations and drive engagement.
• Ensuring online communities are safe, respectful, and aligned with client guidelines.
• Escalating issues, insights, or trends to the internal team when needed.
• Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.

Requirements

• Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness.
• Experience managing social platforms, specifically moderating and engaging.
• Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs).
• Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma).
• Strong organizational skills, reliability, and excellent customer service instincts.
• Access to reliable, high-speed internet suitable for remote work.

Qualifications

• Military/veteran experience, or relevant knowledge.

Skills

• Strong written communication skills.
• Experience managing social platforms.
• Familiarity with major social platforms.
• Ability to engage with diverse content topics.
• Strong organizational and customer service skills.

Benefits

• 100% remote from day one - and always will be.
• Be part of a creative, supportive, and fast-moving team.
• Work with exciting global brands.
• Contribute to a people-first culture that values authenticity and inclusion.

Pay

The hourly pay range for this position is $14.42 - $17.13 USD. Actual hourly pay within the hourly range will be based on a variety of factors including location, relevant experience, knowledge, and skills.

Schedule

This role requires flexibility to work a variety of shifts, including evenings and weekends.