Social Intake Coordinator

About Us

24 Hour Home Care is a leading provider of home care and community-based services dedicated to helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to growth, innovation, and operational excellence. Here, the work you do matters—whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

About You

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies.

Responsibilities

• Conduct assessments and develop Individual Service Plans (ISPs), person-centered goals, progress reviews, and required six-month and annual reporting for assigned individuals.
• Manage a caseload of individuals and families from referral through ongoing services, providing timely communication, follow-up, and support throughout the service lifecycle.
• Facilitate weekly training and provide ongoing guidance to Direct Support Professionals (DSPs) to promote community inclusion, socialization skills, and progress toward individual goals.
• Coordinate with Regional Center staff, families, DSPs, and internal teams to support service delivery, resolve concerns, manage authorizations, and address potential risks.
• Maintain accurate records and performance metrics while ensuring services and documentation comply with Regional Center requirements, Title 17, HIPAA, and applicable state and federal requirements.

This is a hybrid position, requiring in-office attendance in El Segundo 1x per month.

Schedule

Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on business needs, employees may be required to work any scheduled shift within these operating hours.

Requirements

• Bachelor’s degree preferred.
• Minimum 3 years of experience in person-centered practices, developing care plans, or a related service-delivery environment strongly preferred.
• Certification or experience in person-centered planning and thinking preferred.
• Experience supporting individuals with intellectual and developmental disabilities or working within social recreation or related services preferred.
• Bilingual Spanish preferred.

Skills

• Person-centered planning
• Communication
• Case management
• Organization
• Problem-solving
• Training and coaching
• Attention to detail
• Time management

Pay

The expected California Pay Range for this position is $21 USD - $24.84 USD per hour.