Social Resource Coordinator

Minimum starting salary: $31.50 per hour.

About the role

The City of Waco seeks a Social Resource Coordinator to coordinate services between the Waco Police Department (WPD), the community, and other social resource entities. This role facilitates access to social service resources and assists community members in addressing critical mental and behavioral health concerns. Funding for this position is currently authorized for a two-year term; continuation beyond that period will be evaluated based on available funding.

Qualifications

Required:

• Master’s Degree in Social Work, Psychology, or related field
• Two (2) years of experience working with acutely and severely mentally ill individuals, substance use disorder treatment, law enforcement, or the judicial system (or equivalent combination of education and experience)
• Valid Texas Driver’s License

Preferred:

• Texas State Board license for practice

Responsibilities

• Provide behavioral health assessment and follow-up on calls for service, including resource linkage for high-acuity behavioral health issues, chronic homelessness, substance abuse, advocacy, referrals, and related social services in coordination with Police personnel
• Assist the Social Resource Program Supervisor in reducing calls for service, repeat Emergency Detention Orders, and interactions with Law Enforcement Officers
• Conduct intake screenings, crisis triage, and service access facilitation; interview consumers and manage an assigned HOTTAT caseload
• Accompany department detectives during investigative contacts to provide clinical consultation on mental status, decision-making capacity, and effective communication strategies for individuals experiencing serious behavioral health concerns
• Determine and monitor consumer eligibility for services; develop and implement treatment and service plans for high-acuity, justice-involved individuals
• Perform comprehensive biopsychosocial assessments and deliver supportive services, including crisis intervention, clinical consultation, care coordination, resource linkage, follow-up services, and interdisciplinary collaboration
• Develop and maintain collaborative relationships with community providers and stakeholders, serving as a liaison between the Waco Police Department, community agencies, and other helping professionals
• Prepare and maintain accurate, timely, and compliant documentation, reports, and correspondence in accordance with departmental policies, professional standards, and regulatory requirements
• Promote a professional and supportive work environment through active participation in training, mentoring, and professional development activities to strengthen leadership, management, clinical, and safety-related competencies
• Assist supervisory staff and administration with program development, research, and the expansion and implementation of social service initiatives within the Waco Police Department and in partnership with community organizations
• Perform all duties utilizing trauma-informed, culturally responsive practices while maintaining strict adherence to applicable privacy laws, ethical standards, and confidentiality requirements
• Operate a City or personal vehicle to conduct residential and community site visits, transporting documents and other work-related materials in accordance with City policies and procedures
• Complete a background packet (will be emailed after the position closes)
• Perform other related duties as assigned

Benefits

Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors, and City staff; maintains confidentiality of work-related issues and City information. Embodies the City of Waco Values.