Social Content Creator
Job Description
The Social Media team is seeking a highly creative, trend-savvy, organized and execution-focused Social Media Specialist, Content & Operations to join our team. This role is ideal for someone who lives and breathes social media, has a sharp eye for design and video editing, as well as someone who excels at translating strategy into action, and thrives on managing multiple moving parts simultaneously.
Key Responsibilities
Lead daily social operations, including Content Creation (80%)
Create thumb-stopping content that resonates with diverse audiences across platforms like Instagram, TikTok, and Facebook, including but not limited to shooting original videos and taking photos
Design static graphics, produce short-form videos, while maintaining project timelines
Coordinate content production workflows with stakeholders, managing asset requests, approvals, and publishing schedules
Write copy for post captions & supplement proactive engagement responsibilities of the Consumer Engagement team
Collaborate with internal teams and agency partners to align content with brand strategy and campaign goals
Foster regular communication with key stakeholders and ensure consistent brand voice & relevance across social
Serve as the operational backbone that fulfills the team's strategic vision
Note: you will be expected to appear on camera in content
Other Responsibilities
Execute campaigns across all platforms, optimize performance
Foster regular communication with key stakeholders and ensure consistent brand voice & relevance across social
Serve as the operational backbone that fulfills the team's strategic vision
Qualifications
Bachelor's degree in marketing, communications, design, or a related field preferred
2-3+ years of experience in social media management with demonstrated experience in operational coordination and campaign execution
Excellent copywriting and communication skills and proven experience, content creation and coordination
Strong graphic design, videography, photography, and video editing skills (Adobe Creative Suite, Canva, CapCut, etc.)
Please be prepared to provide a portfolio showcasing your best design work or standout social content that demonstrates your creative impact
Strong project management skills with ability to manage multiple priorities, deadlines, and stakeholders simultaneously
Deep understanding of social media platforms, trends, best practices, and content optimization techniques
Experience with social media management tools (Sprinklr preferred)
Detail-oriented with strong follow-through and accountability
Ability to work collaboratively in a fast-paced, team-oriented environment
Experience with social media analytics and performance reporting
Working Conditions
Hybrid work from the Greater Chicago Metro Area
Occasional evening or weekend work may be required based on content needs or community escalations
Travel up to 25% may be required for content capture, team collaboration, or event coverage