Social Community Manager (Dove)

Job Description

This role supports a global consumer brand by managing active community engagement across Instagram and TikTok, serving as a consistent, on-brand voice across social channels at scale.

Engage daily with comments and posts across the client's Instagram and TikTok brand handles, delivering approximately 1,000 comments per month
Respond to comments on brand posts and proactively comment on relevant third-party content that aligns to brand values and guidelines
Flag emerging issues, sensitive topics, or brand risks to the appropriate internal stakeholders in a timely manner
Fulfill client requests for targeted engagement on specific posts or conversations across the social ecosystem
Assist with gathering and compiling engagement data on community comments to support reporting efforts
Collaborate with one partner community manager and report to management overseeing the program
Monitor cultural trends on Instagram and TikTok to ensure community interactions feel timely and culturally aware

Minimum Requirements

• 3-5 years of experience in social media community management with community management as a primary focus
• Hands-on, native in-app experience managing comments and engagement on Instagram and TikTok
• Demonstrated ability to engage at volume while consistently adhering to brand guidelines
• Highly organized, detail-oriented, and self-directed with strong written communication skills
• PR or communications agency experience
• Experience supporting a global brand or CPG/consumer goods brand

Preferred Qualifications

• Familiarity with social listening or community management tools such as Brandwatch
• Comfort with light reporting and manual engagement data gathering