Community Manager (Social Media)

About the role

We're reimagining haircare through biotechnology. As a fast-growing, founder-led team, we create high-performance products that make healthy, beautiful hair feel effortless. We're looking for a thoughtful, highly organized Community Manager to join our team.

Responsibilities

• Moderate and respond to comments and direct messages across Instagram, TikTok, YouTube, and other social platforms.
• Foster a warm, engaging, and premium brand experience through thoughtful community interactions.
• Partner closely with Customer Experience to ensure timely and seamless responses to customer questions and concerns.
• Identify opportunities to surprise and delight community members through authentic engagement.
• Maintain community standards by removing spam or inappropriate content.
• Report on community sentiment and recurring themes to inform marketing, product, and customer experience.
• Create and publish social-first content across Instagram, TikTok, and YouTube.
• Edit Instagram Stories, Reels, and TikToks optimized for each platform.
• Coordinate influencer gifting and product mailers.
• Support campaign logistics and product fulfillment.
• Track creator content and identify opportunities for engagement or amplification.
• Tag products, collaborators, and creators across social platforms.
• Support cross-functional marketing initiatives as needed.
• Help ensure content is published accurately and on schedule.

Requirements

• 2–5 years of experience in community management, social media, content creation, or a related role.
• Exceptional written communication skills with a strong sense of brand voice.
• Excellent judgment and emotional intelligence.
• Naturally empathetic with the ability to navigate a wide range of consumer interactions thoughtfully.
• Deep familiarity with Instagram, TikTok, YouTube, and internet culture.
• Comfortable filming and editing short-form video using an iPhone and tools like CapCut.
• Highly organized with exceptional attention to detail.
• Comfortable working in a fast-paced startup environment where priorities evolve quickly.
• Passionate about beauty, fashion, culture, and consumer brands.
• Experience working with founder-led or celebrity brands (Preferred).
• Experience using community management or social scheduling platforms (Preferred).
• Background supporting influencer or creator partnerships (Preferred).

Qualifications

• Passport to the United States.
• Ability to work in-person 3 days per week in our Boston office.

Skills

• Strong understanding of community moderation best practices.
• Proficiency in social media management tools.
• Experience with influencer partnerships.
• Ability to edit short-form video using an iPhone.

Benefits

• Full-time position with competitive compensation.
• Flexible work schedule.
• Hybrid work arrangement with in-office 3 days per week.

Pay

$70,000—$90,000 USD

Schedule

Hybrid role with in-office 3 days per week.