SoCal JCB- Inside Sales Representative (Riverside County, California)

About the role

The successful candidate will play a key role in driving sales and building strong relationships with customers in the industry.

Responsibilities

• Handle inbound and outbound sales inquiries, providing product information, and closing sales
• Respond to inbound sales inquiries via phone, email
• Make outbound calls to prospective and existing customers
• Identify customer needs and recommend appropriate equipment solutions
• Provide detailed product information, including features, benefits, and pricing
• Prepare and process sales orders accurately and efficiently
• Follow up on quotes and leads to convert them into sales
• Cook with the operations team to ensure timely delivery of equipment
• Build and maintain strong relationships with new and existing customers
• Handle customer complaints and concerns with professionalism and escalate issues when necessary
• Ensure high levels of customer satisfaction through excellent service
• Maintain accurate records of customer interactions and sales activities in CRM systems
• Provide regular sales updates to management
• Stay updated on product knowledge and industry trends

Qualifications

• Proven experience in inside sales
• Strong customer service skills and a customer-centric approach
• Excellent communication skills, both verbal and written
• Ability to multitask, prioritize, and manage time effectively
• Proficient in using CRM software and MS Office Suite
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team

Preferred Qualifications

• At least 2 years of parts and/or service experience in the heavy equipment industry
• Bilingual – English and Spanish

Pay

Pay: $50,000 / YEAR

Schedule

Exempt