Inside Sales Representative - CPBU

About the role

The inside sales representative assists customers and coworkers with resolving a variety of inquiries via telephone and email. Inside sales reps handle transaction management, record keeping, problem solving, and relationship building with our customers. In this role you will support our customers, our sales managers, accounting, credit, shipping, logistics, and scheduling teams while achieving an elevated level of customer satisfaction.

Responsibilities

• Develops strong business relationships with a diverse group of customers.
• Communicates consistently to keep customers updated on their orders, inventories, and current market trends, earning the trust of our customers and helping to ensure a long-term and successful business relationship.
• Maintains appropriate inventory levels of stock material for high volume customers.
• Communicates with customers and territory district sales managers on orders that will be late, keeping the trust high between all parties.
• Analyzes the customer’s current and recent activity along with historical data, current usage patterns of customers, and knowledge of the current market, reviewing and adjusting stock levels, seeking input and approval from customers, district sales managers, and national sales managers.
• Responsible for keeping excess inventory at a minimum by using the tools and knowledge Insteel provides to continuously offer inventory we have in stock, as well as staying aware of your customers’ usage throughout each season.
• Generates quotations for a variety of products as requested by customers. Quotes should be sent back to customers within a reasonable period depending on the particulars of the project.
• Processes orders for manufacture and shipments daily. This typically includes scheduling orders with the master production scheduler, obtaining credit release and coordinating shipment.
• Follows up on outstanding quotations to obtain purchase orders from customers. Reviews order shortfalls with District Sales Manager and Inside Sales Supervisor to jointly decide on appropriate action.
• Obtains information for processing new accounts, follows through processing and establishing credit.
• Maintains daily production versus expected completion dates and responds appropriately if production is late.
• Manages claims and complaints with customers on a timely basis, while communicating with supervisor and District Sales Manager.
• Solves problems to ensure a high customer satisfaction rate while navigating to stay ahead of customer’s needs.

Qualifications

• High school diploma required; associate degree preferred.
• Minimum of 2 years of relevant work experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions.
• Prioritizes tasks and meets deadlines in a challenging environment.
• Works collaboratively within cross-functional teams and across organizational levels.
• Initiative and resourcefulness in researching, troubleshooting, and resolving challenges.
• Comfortable working both independently and collaboratively within a team.

Skills

• Strong verbal and written communication skills.
• Excellent problem-solving and critical thinking abilities.
• Time management and prioritization skills.
• Collaborative teamwork skills.
• Resourcefulness and initiative.

Benefits

• Paid time off including holidays and vacation.
• Excellent benefits to include medical, dental, vision, company-paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company-paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP).

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.

Company Information

Insteel Industries is the nation's largest manufacturer of steel wire reinforcing products for concrete construction, including prestressed concrete strand and welded wire reinforcement such as engineered structural mesh and concrete pipe reinforcement. Founded in 1953 and headquartered in Mount Airy, NC, Insteel operates 11 manufacturing plants across the U.S. and has a dedicated engineering services division. As a publicly traded company, our goal is to be the supplier of choice by delivering superior value to our customers.

Equal Opportunity Employer

Insteel Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.