SOC Monitoring Operator

Position Overview

Global Guardian's Asset Security Division is seeking an enthusiastic individual for the Security Operations Center Monitoring Operator role to join our fast-paced Charlotte, NC office. The Monitoring Operator will cross train in Video Monitoring, Intrusion Detection, and False Alarms (FA). We are looking for a team member who is extremely efficient and wants to grow with us. This is an entry-level position located in-person in Charlotte, NC.

Job Responsibilities

• Function as a point of contact for monitoring assets and performing security protocols
• Respond to events and alarms through Video Monitoring, Intrusion Detection, and False Alarms (FA)
• Able to handle life-saving situations utilizing event driven Artificial Intelligence
• Conduct online site guard tours and immediate response to panic alarms
• Maintain up-to-date knowledge of, and adherence to, site protocols
• Maintain accurate records of all incidents and prepare incident reports for any events
• Perform other duties as assigned

Qualifications

• Entry-level position
• 0-3 years' experience in the security industry preferred, but not required
• Proficient in Microsoft Office
• Excellent organizational skills with high attention to detail
• Ability to multitask and a strong work ethic
• Excellent oral and written communication skills
• Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other corporate team members and operational team members

Pay and Schedule

• Full-Time (FT), hourly, non-exempt position
• Pay Range: $18.00 - $20.00 an hour
• The Asset Monitoring Center runs 24/7
• Hiring for 2nd shift (middle) and 3rd shift (night) - open availability needed

Benefits

• Medical, Dental, and Vision plans
• Flexible Spending Accounts for Health and Dependent Care
• Ancillary benefits including Basic Life and Accidental Death and Dismemberment (AD&D) Insurance, Voluntary Life and AD&D Insurance, Short-Term Disability Insurance, Long-Term Disability Insurance, Voluntary Accident Insurance, Voluntary Critical Illness Insurance, and Voluntary Hospital Indemnity Insurance
• 401(k) plan with Traditional (Pre-Tax) and Roth 401(k) contribution options

Equal Opportunity Employer Statement

Global Guardian is an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status, or genetic information. If you need reasonable accommodation regarding the application process, do not hesitate to contact [email protected].

Application Instructions

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Additional Information

• We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
• This survey should take about 5 minutes to complete.