Snowsports Director

About the Role

The Director position is responsible for leading the Ski and Ride School, focusing on program growth and development, recruiting, motivating, and training staff, developing and following a financial plan, implementing a risk management plan, and demonstrating passion and enthusiasm for the sport. This leadership role is critical to the successful growth and development of the company.

Responsibilities

• Hire, motivate, evaluate, and direct staff to ensure adequate guidance and resources to accomplish established departmental goals and objectives.
• Ensure all employees receive the training, support, guidance, feedback, and resources necessary to achieve departmental success.
• Establish departmental standards, guidelines, objectives, and operations plans; maintain administrative processes such as budgeting and staffing.
• Maintain and enhance the guest-focused culture in all areas of responsibility.
• Manage schedules in compliance with departmental objectives and resort safety policies.
• Stay current on legal issues and technological advances impacting the industry and apply this knowledge to improve programs.
• Monitor competition and apply insights to benefit department programs.
• Communicate effectively with all levels of employees, guests, and outside contacts in alignment with company culture.
• Manage multiple priorities effectively.
• Ensure departmental compliance with applicable state and federal labor standards and regulations.
• Oversee Ski & Ride School programs, including Adult and Children’s programs, Teams programs, teaching areas, seasonal programs, and training programs.
• Delegate responsibility, motivate, and lead direct reports to achieve goals and objectives.
• Move around all areas of the mountain and base facilities year-round.
• Assist and support the Front Desk and guest services staff with private lessons and lesson packages to promote and complete sales and reservations.
• Create and price all lessons and programs with General Manager approval.
• Collaborate with the Marketing Department on the promotion of approved programs.
• Oversee inventory and maintenance of all equipment and uniforms to maintain resort standards.
• Work closely with all Managers to improve the resort's quality of guest experience.
• Promote safe skiing/snowboarding by educating staff and the public on safety codes and common-sense rules.
• Prioritize safety by reporting harmful equipment or situations, accidents, and incidents promptly.
• Follow all company and department safety policies and procedures.
• Operate equipment and drive safely in accordance with the law and company policies.
• Coordinate staff effectively during emergencies.

Supervisory Responsibilities

• Oversee the overall direction, coordination, and evaluation of staff.
• Carry out supervisory responsibilities, including interviewing, hiring, training, planning, assigning, and directing work.
• Appraise performance, reward and discipline employees, and address complaints and resolve problems.
• Work closely with Human Resources to resolve employee issues and enhance employee relationships.

Qualifications

• Energetic and enthusiastic about skiing, snowboarding, and coaching.
• Working knowledge of general business practices, financial planning, strategic planning, organizational skills, and Snowsports school management.
• Understanding of corporate and property-specific policies and procedures.
• Minimum of five years of supervisory experience and ten years of teaching snow sports.
• PSIA/AASI Level II or Level III current certification.

Skills

• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information and respond to questions from groups of managers, clients, customers, and the public.
• Working knowledge of Microsoft 365, Word, and Excel.
• Ability to solve practical problems and deal with variables in situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.

Physical Demands

• Regularly required to talk or hear.
• Frequently required to walk and ski or snowboard at an advanced skill level across all terrain.
• Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• May frequently lift and/or move up to 50 pounds.
• Specific vision abilities required include depth perception.

Work Attitude

• Provide a positive and helpful attitude toward all customers and employees.
• Support the Company’s policies and procedures.
• Promote harmony and goodwill within the Company.
• Act as an effective team leader and motivator for the department.

Schedule

• Expected to work 40 to 48 hours per week, including weekends and holidays, depending on weather conditions and guest numbers.
• During busy periods, may be expected to work six days a week.
• Must arrange reliable transportation to ensure punctual arrival at work, often driving on hilly, snowpacked, and icy road surfaces.