Snow Bowl Guest Services (S01436)

About the role

The Guest Services team provides welcoming, knowledgeable, and professional service to guests of the Middlebury Snowbowl. This position serves as a primary point of contact for guests and supports daily operations through lift ticket and season pass sales, retail and rental checkout, webstore assistance, and general guest support. Guest Services team members are expected to develop a strong understanding of Snowbowl products, programs, policies, and online purchasing processes in order to help guests navigate their experience from purchase through arrival at the mountain. Come join us and help create a welcoming, fun, and memorable experience for every guest! Come join us and be a part of our team!

Responsibilities

• Provide friendly, professional, and efficient customer service to all Snowbowl guests
• Sell and process daily lift tickets, season passes, programs, rentals, retail merchandise, and other Ski Area products using point-of-sale systems
• Develop a thorough understanding of the Ski Area webstore, including the online purchasing process, available products, account setup, waivers, and fulfillment, in order to assist guests with questions and troubleshoot common issues
• Assist guests with season pass purchases, pass pickup, account questions, and other pass-related needs
• Process retail and rental transactions accurately, including payments, refunds, discounts, and other approved transactions in accordance with established procedures
• Maintain a working knowledge of Snowbowl products, pricing, promotions, programs, operating hours, mountain conditions, and policies in order to provide accurate information to guests
• Answer guest questions in person, by phone or