SNIF Field Service Technician

Pyrotek is a global leader in high temperature materials, delivering new technologies, advanced engineered systems, and innovative materials to customers in industries worldwide.

About the role

We’re looking for a Field Service Technician to join our SNIF team. This role is perfect for someone who thrives in a fast-paced work environment while delivering top-tier technical and sales support to our customers. The position requires up to 80% travel, working remotely as needed.

Responsibilities

• Provide technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates.
• Assist Engineering/Manufacturing in design recommendations and new equipment inspections.
• Promptly respond to customer and vendor inquiries, collaborate to determine urgency, and explain complex issues and resolutions.
• Provide remote and onsite technical support on equipment operation, including new system commissioning, personnel training on operations and maintenance, and troubleshooting of in-service problems and repair supervision.
• Read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings.
• Inspect and test materials and machinery, including performing instrument loop checks and system safety checks, to ensure correct operations and compliance with safety regulations.
• Verify dimensions of parts to ensure conformance to specifications.
• Prepare written procedures and recommended operating practices on unit operation and maintenance.

Requirements

• A minimum of three (3) years of field service support and hands-on Mechanical or Electrical experience with manufacturing equipment, ideally in the aluminum or primary metals industry.
• Experience working with industrial fuel-fired equipment or engineered systems preferred.
• Ability to assess, troubleshoot, and repair machinery using principles, techniques, and standard operating procedures.
• Basic knowledge of raw materials, production processes, and machinery.
• Knowledge of design techniques, tools, and principles for producing precision technical plans, blueprints, drawings, and models.
• Ability to travel up to 80% domestically and globally by land and air.
• Valid driver’s license and US Passport, or ability to obtain required.
• Ability to work extended hours based on business needs.

Skills

• Proficient computer skills using Microsoft Office Products, Visio, and Computer-Aided Design and Drafting (CADD).

Benefits

For a full summary of Pyrotek's benefit offerings, click here.