SNAP to Success Administrative Support Assistant V

About Our Job

The City and County of Denver offers competitive pay and benefits, including a guaranteed life-long monthly pension, 457B Retirement Plan, and various medical, dental, and vision plans. Employees can work in a hybrid model, combining on-site and remote work.

What We Offer

• Average hourly range: $23.89 - $29.86
• Guaranteed life-long monthly pension
• 457B Retirement Plan
• Generous benefits package
• Competitive medical, dental, and vision plans
• 140 hours of PTO earned within the first year
• 12 paid holidays, 1 personal holiday, 1 wellness day, and 1 volunteer day per year
• Hybrid workplace model

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days.

What You’ll Do

At Denver Human Services (DHS), the Economic Security Division focuses on strengthening economic well-being and mobility across the lifespan. The Economic Security Division includes four program areas: SNAP to Success, Child Care Assistance Program, Colorado Works Workforce Development, and Child Support Services. The Economic Security Division is seeking an Administrative Support Assistant V (ASA V) to support the SNAP Employment & Training program, known as SNAP to Success, and the Colorado Works Program.

Lead Work & Workflow Coordination

• Apply Colorado Works Program regulations to ensure accurate and timely customer intake, workforce participation, and program performance reporting
• Ensure Colorado Works Program compliance, develop and modify work plans, methods, procedures, and work schedules to ensure adequate staff coverage and effective administrative workflow
• Assign and distribute administrative work, review for accuracy and completeness, and provide recommendations for proper completion
• Provide work instruction and assist staff with difficult or unusual assignments

Administrative & Program Support

• Serve as the initial point of contact for customers via phone, email, office locations, and community partner sites, using trauma-informed customer service consistent with DHS values
• Provide technical troubleshooting and systems support for staff using Colorado Benefits Management System (CBMS), Microsoft Teams, Outlook, SharePoint, and other agency platforms, ensuring smooth administrative workflow and accurate information management
• Perform outreach to internal DHS programs and community partners to share program information and support customer engagement, including orientation and employability training events
• Utilize multiple information systems to input data; create, edit, and maintain reports; and compile or retrieve files and databases
• Act as an informational resource for the work unit by evaluating and applying job-related information to support staff and resolve issues
• Resolve operational problems and questions and recommend consistent standards for ongoing problem resolution
• Perform additional administrative duties as assigned

What You’ll Bring

• Exceptional customer service skills
• Proficiency with Colorado Benefits Management System (CBMS)
• Experience providing trauma-informed care and using a holistic approach to service delivery
• Effective communication in both oral and written formats
• Comfortable with video and audio-conferencing systems including Microsoft Teams and data tracking systems
• Attention to detail and ability to multi-task
• Passion for and flexibility to work with diverse populations and partners throughout the Denver community
• Training and experience with Mental Health First Aid

Minimum Qualifications

• Education: Graduation from high school or possession of a GED, HiSET, or TASC Certificate
• Experience: Three (3) years of clerical experience, including two (2) years at the level of Administrative Support Assistant IIIE

Application Deadline

The position is expected to stay open until July 14th, 2026. Please submit your application as soon as possible and no later than July 14th at midnight to ensure consideration.