SNAP Specialist (Part-time)

Duties and Responsibilities

• Conduct outreach to community-based organizations, emergency food programs, and other partners, providing information on SNAP rules and regulations.
• Educate potentially eligible clients about SNAP.
• Screens, counsels, and advises clients on necessary documentation and eligibility requirements for the SNAP Program.
• Help potentially eligible households and individuals gain access to the SNAP program by providing application guidance and assistance using web-based tools (e.g., Access HRA).
• Provide post-application assistance and advocacy for disputed cases, as needed, to existing clients.
• Provide case management assistance to existing clients (e.g., periodic reports and case change forms).
• Provide recertification assistance to SNAP participants via web-based tools (e.g., Access HRA).
• Work in tandem with staff at partner agencies and other Met Council departments.
• Attend community outreach events, fairs, and forums as needed. Occasionally, this will involve nontraditional work hours.
• Work towards connecting clients with other low-income programs and benefits, including but not limited to Fair Fares, free tax preparation services, Health Insurance, HEAP, NYC Care, WIC, etc.
• Document all services rendered in Met Council's database system (Salesforce) and other relevant tracking tools.

Competencies

• Exceptional customer service skills
• Excellent communication skills
• Comfort using online technologies and database systems daily
• Benefits screening, especially for SNAP
• Public speaking, including conducting presentations in various settings
• Ability to help clients navigate through barriers while adhering to local, state, and federal rules and regulations
• Attention to detail to ensure that client applications are submitted properly and with necessary documentation
• Serve the diverse needs of clients with professionalism and patience
• Promptness and adherence to regular work hours is particularly important for this position, as successful candidate provides direct services to the community.

Skill and Education Required

• A high school diploma (required)
• A bachelor’s degree (preferred)
• A background in Public Health, Public Administration or Human Services
• Prior extensive experience working with the Orthodox Jewish community (required)
• Additional language capabilities, particularly Spanish or Russian (strongly preferred)
• Knowledge of government benefits is a plus

Special Requirements

• This position requires a willingness to travel throughout the five boroughs of New York City, though the primary office location is in Boro Park (Brooklyn).
• Additional sites may be assigned as required.

Compensation

$21.63 per hour

Benefits

• Pre-tax commuter benefits
• 403(b)
• Pro-rated vacation, sick leave and holidays