Snack Bar Attendant (PT), Seneca Cafe

About the role

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

Responsibilities

• Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
• Provide prompt, friendly, and courteous service of food and beverage to all guests in areas not located on the gaming floor.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Follow all cash handling policies and procedures.
• Adhere to all safety and sanitation guidelines in regards to Seneca Nation Health codes and Seneca Allegany Casino Risk Management Department.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.

Requirements

• Must be 18 years of age or older upon employment.
• Must have limited cash handling, limited coffee shop, and some degree of food production experience.
• High school diploma or its equivalency preferred.
• Previous customer service experience preferred.

Skills

• Excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
• Ability to deal effectively and interact well with customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment

• The noise level in the work environment is usually moderately loud; on the casino floor, noise levels increase to loud.
• Must be able to work in an environment where smoking is permitted.
• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to lift at least twenty (20) pounds.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Position requires the ability to handle cash and operate coffee and food service equipment. Position may include serving alcohol.

Pay

Starting Rate $16.00; compensation is negotiable based on experience and education.