Snack Bar Attendant (PT)

About the Role

This position requires the ability to handle cash, operate coffee and food service equipment, and may include serving alcohol. Limited food preparation skills and extensive customer service skills are required. All duties are performed within the guidelines of Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

Responsibilities

• Report to work well-groomed in full uniform, on time, with badge on the upper left side of the uniform.
• Provide prompt, friendly, and courteous service of food and beverage to guests in non-gaming floor areas.
• Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
• Follow all cash handling policies and procedures.
• Adhere to all safety and sanitation guidelines per Seneca Nation Health codes and Seneca Allegany Casino Risk Management Department.
• Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine (9) months of employment.
• Attend all necessary meetings.

Duties, responsibilities, requirements, and expectations are subject to change as needed.

Requirements

• Must be 18 years of age or older upon employment.
• Must have limited cash handling, coffee shop, and some food production experience.
• High school diploma or its equivalency preferred.
• Previous customer service experience preferred.

Skills

• Excellent communication skills.
• Ability to write routine correspondence and speak effectively to the public, employees, and customers.
• Ability to deal effectively and interact well with customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment

• The noise level in the work environment is usually moderately loud; on the casino floor, it increases to loud.
• Must be able to work in an environment where smoking is permitted.
• Must be able to stand, walk, and move through all areas of the casino.
• Must be able to lift at least twenty (20) pounds.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment.
• Effectively deal with customers, management, employees, and members of the business community in all situations.

Pay

Starting rate: $16.00 per hour. Compensation is negotiable based on experience and education.