SMS Administrator

Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect® and Heights Finance.

About the role

This position follows a hybrid work model based at our London, KY Office. The SMS Administrator is responsible for the day-to-day administration, configuration, execution, governance, and operational support of the organization's enterprise SMS platform. This role ensures SMS communications are reliable, secure, compliant, and effectively delivered across Collections, Customer Service, Marketing, Branch Operations, and other business functions. The SMS Administrator serves as the primary operational and technical subject-matter expert for SMS platform administration, including user access, campaign configuration, workflow management, message deployment, reporting, troubleshooting, and production support.

The role works closely with business stakeholders, Technology, Compliance, Legal, Contact Centre Operations, and external vendors to ensure SMS communications are delivered accurately and in accordance with applicable regulatory, carrier, and internal requirements. The role will also support the ongoing enhancement of the organization's SMS capabilities by identifying operational issues, recommending process improvements, supporting automation opportunities, and assisting with the implementation of new platform functionality and integrations.

Responsibilities

• Day-to-day administration, configuration, execution, governance, and operational support of the enterprise SMS platform.
• Ensure SMS communications are reliable, secure, compliant, and effectively delivered across various business functions.
• Serve as the primary operational and technical subject-matter expert for SMS platform administration, including user access, campaign configuration, workflow management, message deployment, reporting, troubleshooting, and production support.
• Work closely with business stakeholders, Technology, Compliance, Legal, Contact Centre Operations, and external vendors.
• Support the ongoing enhancement of SMS capabilities by identifying operational issues, recommending process improvements, and supporting automation opportunities.
• Assist with the implementation of new platform functionality and integrations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.
• 3+ years of experience supporting outbound dialer platforms.
• Experience with one or more of the following technologies: NICE CXone, NICE SmartReach, LiveVox, Alvaria, Aspect, Genesys Cloud, Five9.
• Experience configuring outbound campaigns and dialing strategies.
• Strong understanding of predictive, progressive, and preview dialing methodologies.
• Experience troubleshooting production systems and integrations.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Experience supporting large-scale collections, servicing, or sales environments.
• Experience with SQL and database queries.
• Experience with APIs and system integrations.
• Knowledge of workforce management concepts and staffing impacts.
• Experience with cloud contact center technologies.
• Understanding of customer engagement strategy and journey design.
• Experience supporting omni-channel environments.

Pay

Base Salary: $50,000 - $70,000 USD. The base salary range represents the low and high end of the anticipated salary range for this position based on the U.S. average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

Benefits

• Flexible Paid Time Off Program.
• Medical, Dental, Vision, Life Insurance, and other voluntary coverages (starting on day one).
• 401k program with company match (starting on the first of the month following 30 days of employment).