SMS Account Manager

About the role

The Account Manager plays a critical role in driving Arena’s text messaging programs, managing the texting product to success, and working on campaigns across this direct response channel. Serving as the primary day-to-day Account Executive and Client Services contact, this role ensures clear communication, trusted partnerships, and seamless execution from project start through final delivery.

Responsibilities

• Oversee marketing and communications strategy for all company clients who utilize text messaging
• Serve as the primary point of contact for Account Executives and Client Services, providing proactive updates and clear guidance
• Manage the execution of projects across the full texting channel
• Cook up internal teams, creative resources, and external vendors to ensure projects meet timelines, budgets, and client objectives
• Track deliverables, manage schedules, and flag risks early to prevent delays
• Stay up to date on industry standards, carrier regulations, and relevant texting guidelines
• Research targeting options and performance opportunities to improve campaign outcomes
• Review and proof message materials to ensure accuracy, quality, and alignment with strategy
• Ensure all projects are delivered on time, on budget, and in accordance with Arena’s quality standards

Requirements

• Minimum Requirements: 2-4 years of account or product management experience in texting, communications, marketing, or related roles
• Demonstrated ability to manage multiple complex projects under tight deadlines
• Experience supporting or leading marketing strategy for candidates or issue advocacy
• Strong writing, proofreading, and editing skills with exceptional attention to detail
• Proficiency in Microsoft Excel
• Ability to stay calm, organized, and solutions-focused under pressure

Qualifications

• Bachelor’s degree in Communications, Marketing, Political Science, or a related field (or equivalent professional experience)
• Preferred: Text messaging experience with a political campaign, advocacy organization, nonprofit, or corporate organization
• Experience managing complex project execution
• Familiarity with digital advertising platforms and targeting strategies
• Experience working with vendors and digital production partners

Skills

• Client Relationship Management
• Project & Timeline Management
• Attention to Detail & Quality Control
• Strategic Thinking
• Clear Communication
• Multi-Project Prioritization
• Vendor & Cross-Functional Coordination
• Adaptability in Fast-Paced Environments

Core Competencies

• Client Relationship Management
• Project & Timeline Management
• Attention to Detail & Quality Control
• Strategic Thinking
• Clear Communication
• Multi-Project Prioritization
• Vendor & Cross-Functional Coordination
• Adaptability in Fast-Paced Environments