SMB Senior Account Executive, Comcast Business

Sell Comcast Internet, Data, Video and Voice services to small and mid-size businesses, focusing mainly on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities. Create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Promote the sale of bundled products to ensure the optimal solution for the customer. Sell with the goal of exceeding departmental financial and unit targets. Stay abreast of the competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.

Responsibilities

• Territory development, including development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.
• Maintain quality sales records and prepare sales and activity reports as required.
• Ensure customer satisfaction and support a positive impression of the Comcast Experience.
• Acquire new sales of Comcast Commercial Internet, Video, and Voice services to small and mid-size businesses.
• Generate new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
• Focus on advanced communications solutions including PRI, Hosted PBX, and multi-location opportunities.
• Identify improvement areas through a consultative process that would enhance prospects' ability to communicate more effectively both internally and externally to their customers.
• Effectively manage a territory with a high activity and comprehensive business plan.
• Team with technical, customer service, and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth.
• Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above.
• Remain knowledgeable of Comcast products and services to facilitate sales efforts.
• Achieve and exceed assigned sales and business quality objectives.
• Adhere to all company standards and business professionalism.
• Maintain punctual, regular, and consistent attendance.
• Perform other duties and responsibilities as assigned.

Operating Principles

• Understand and apply Comcast's Operating Principles as guidelines for doing the job.
• Own the customer experience — think and act in ways that put customers first, give them seamless digital options at every touchpoint, and make them promoters of Comcast's products and services.
• Know your stuff — be enthusiastic learners, users, and advocates of game-changing technology, products, and services, especially digital tools and experiences.
• Win as a team — make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System — join huddles, make call backs, and help elevate opportunities to do better for customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, customers, investors, and communities.

Qualifications

• Bachelor's Degree preferred.
• 5–7 years of relevant work experience.
• Applicants who hold some combination of coursework and experience, or who have extensive related professional experience, may also be considered.

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Adaptability
• Communication
• Resilience
• Critical Thinking / Problem Solving
• Professional Integrity

Pay

Base Pay: $59,000.00. Total Target Compensation (Base Pay plus Targeted Commission): $109,000.00. Sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan. Comcast provides best-in-class Benefits to eligible employees, with options, expert guidance, and always-on tools personalized to support physical, financial, and emotional needs through big milestones and everyday life.

Benefits

• Best-in-class benefits designed to connect employees to the support they need when it matters most.
• Personalized options, expert guidance, and always-on tools to help support physical, financial, and emotional well-being.
• Eligible for a Commission under the terms of an applicable plan (for sales positions).