SMB Renewal Account Manager

About the role

Mimecast is seeking a SMB Renewals Account Manager to manage the renewal outcomes for a high-volume portfolio of small and mid-sized business customers. This role requires a strong focus on metrics, efficiency, and relationship-building.

Responsibilities

• Own the end-to-end renewal process for a high-volume portfolio of SMB accounts, hitting on-time renewal and retention targets month over month.
• Run a disciplined, data-driven pipeline—prioritizing accounts by risk, value, and renewal date to ensure nothing slips through the cracks.
• Spot and act on expansion opportunities (seat growth, add-on products, tier upgrades) as a natural extension of the renewal conversation.
• Handle pricing and contract renewal conversations directly with customers, including standard uplifts and term changes.
• Partner with Customer Success and Support to flag churn risk early and coordinate save plays before a renewal is in jeopardy.
• Work with channel and reseller partners on renewal execution where accounts are managed through partners.
• Keep CRM and forecast data accurate and current—your pipeline hygiene is what leadership relies on for forecasting.
• Use customer usage and engagement data to inform outreach timing and renewal strategy at scale.

Requirements

• A track record of hitting renewal, retention, or quota targets in a high-volume, transactional sales or account management environment.
• Comfort managing dozens of accounts simultaneously without losing sight of the details that matter.
• Confidence having pricing and negotiation conversations, even under time pressure.
• Sharp communication skills—clear, efficient, and persuasive, whether it's a quick call or a written renewal proposal.
• Working knowledge of CRM and forecasting tools (Salesforce or similar) and general comfort with Excel/reporting.
• A proactive, self-starter mentality— you don't wait to be told an account is at risk, you already know.

Qualifications

• Prior experience in SaaS renewals, inside sales, or customer success is a plus.
• Familiarity with email security, cybersecurity, or IT/SaaS products is a plus.
• Experience working with channel partners or resellers is a plus.

Skills

• Strong organizational and time management skills.
• Excellent communication and negotiation skills.
• Data analysis and reporting proficiency.
• Ability to work independently and as part of a team.

Benefits

Mimecast offers a competitive compensation package, including a US OTE range of $72,000-$108,000 + benefits. This reflects the minimum and maximum target for new hire on-target earnings for this position. This position may also be eligible for other related benefits.

Pay

The US OTE range for this position is $72,000-$108,000 + benefits.

Schedule

Details on the schedule are not specified.