SMB Partner Account Manager

About the role

The Partnerships team at Klaviyo prides itself on being marketing and product experts. As a SMB Partner Account Manager, you will manage a book of active/existing partners within our SMB ecosystem. You will leverage strong consultative skills to understand your partners' business model and growth strategy to identify ways Klaviyo can help them and their clients grow.

Responsibilities

• Become a trusted advisor with a subset of active partners, cultivating relationships and maintaining these relationships with key leaders & decision makers at these organizations.
• Avoid assessing the potential of partners with the goal of encouraging them to move up tiers within our partner program.
• Understand a partner's organizational structure and business goals and develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo.
• Be comfortable operating with and exceeding revenue-focused goals at the individual level.
• Bring your creative thinking, strategies, and ideas to advance Klaviyo’s values, build our culture, and execute on our vision for the future.
• Take part in owning projects which will in turn allow you to collaborate with a highly driven team to ensure success in attaining company wide goals, initiatives and maintaining focus on revenue production.

Requirements

• Adept at influencing and relationship building
• Have partnerships and/or sales experience
• Be thoughtful, engaging, and energetic
• Be obsessed with understanding your customer or partner
• Be comfortable operating independently and working alongside a team
• Be comfortable presenting in large groups as you will be showcasing yourself as a thought leader in our organization

Qualifications

• Be proactive in soliciting and acting on feedback from your customers, partners, team members, and peers
• Be excited to be a part of and have an impact on a rapidly-growing, public company
• Have a positive outlook and excellent written and verbal communication skills
• Have 3-5 years of SaaS account management, partner and/or sales experience
• Collaborate with Sales, Enablement, CS, Marketing and Product to introduce and educate solutions partners on new enhancements to Klaviyo’s platform
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future

Skills

• Strong consultative skills
• Ability to influence and build relationships
• Understanding of business models and growth strategies
• Ability to articulate the value of Klaviyo and differentiate it from other solutions
• Experience managing business development opportunities and co-selling
• Ability to coach partners on growing their business, including profitability

Benefits

• Comprehensive range of health, welfare, and wellbeing benefits based on eligibility
• Annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments

Pay

$88,480—$132,720 USD

Schedule

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.