SMB Partner Account Manager

About the role

The Partnerships team at Klaviyo prides itself on being marketing and product experts. As a SMB Partner Account Manager, you will manage a book of active/existing partners within our SMB ecosystem. You will leverage strong consultative skills to understand your partners' business model and growth strategy to identify ways Klaviyo can help them and their clients grow.

Responsibilities

• Become a trusted advisor with a subset of active partners, cultivating partnerships and maintaining these relationships with key leaders & decision makers at these organizations.
• Avoid assessing the potential of partners with the goal of encouraging them to move up tiers within our partner program.
• Understand a partner's organizational structure and business goals and develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo.
• Be comfortable operating with and exceeding revenue-focused goals at the individual level.
• Bring your creative thinking, strategies, and ideas to advance Klaviyo’s values, build our culture, and execute on our vision for the future.
• Take part in owning projects which will in turn allow you to collaborate with a highly driven team to ensure success in attaining company wide goals, initiatives and maintaining focus on revenue production.

Requirements

• Adept at influencing and relationship building
• Partnerships and/or sales experience
• Thoughtful, engaging, and energetic
• Obsessed with understanding your customer or partner
• Comfortable both operating independently and working alongside a team
• Comfortable presenting in large groups as you will be showcasing yourself as a thought leader in our organization

Qualifications

• Proactive in soliciting and acting on feedback from your customers, partners, team members, and peers
• Excited to be a part of and have an impact on a rapidly-growing, public company
• Have a positive outlook and excellent written and verbal communication skills
• Have 3-5 years of SaaS account management, partner and/or sales experience
• Work collaboratively with Sales, Enablement, CS, Marketing and Product to introduce and educate solutions partners on new enhancements to Klaviyo’s platform
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future

Skills

• Strong consultative skills
• Ability to influence and build relationships
• Understanding of business models and growth strategies
• Effective communication and presentation skills
• Collaboration and teamwork

Benefits

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Pay

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $88,480—$132,720 USD

Schedule

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Equal Opportunity Employer

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.