SMB Account Specialist

Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who We Are Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. The opportunity Flywire is looking for a motivated and hardworking Account Manager to help with the delivery and execution of our solution to Small-to-Medium (SMB) partner institutions. This individual will execute scalable, efficient strategies to continuously improve and expand our client engagement to retain & maximise the value of these partnerships. Key Responsibilities The SMB Account Manager (AM) utilizes data to understand, at scale, client profiles, needs & goals. They use this knowledge to ensure Flywire products and services are helping the client be successful. The AM executes scalable, efficient strategies designed to increase Flywire’s effectiveness on campus while providing accurate and timely issue resolution. They effectively communicate with client stakeholders through a mixture of data-led, targeted campaigns as well as direct engagement, in keeping with the long-tail strategy. AMs Have a Thorough Understanding Of Flywire Products And Services. Because AMs Come To Know Their Regional Market & EDU Sub-industries So Well, They Are Able To Identify Additional Ways That Flywire Can Serve Certain Account(s). In Partnership With The Sales Team, They Ensure The Client Understands The Further Success That Can Be Achieved With The Appropriate, Additional Flywire Products And Services. In Doing So, The SMB Account Manager Will Protect and grow existing accounts by executing a scalable account management strategyUtilise data to systematically identify new revenue opportunities through existing productsCollaborate with Sales to close new product opportunities which further unlock an account’s potential Additional Duties Of The An SMB Account Manager Support the execution of new client onboardings & new product deploymentsWork collaboratively with Client Operations to resolve operational challenges Represent Flywire in webinars and in-person events as neededBe an active contributor to the development of the team, providing ‘on the ground’ insightSupporting the onboarding of new team membersContract renewals Qualifications Here's what we're looking for Bachelor’s Degree in Business, Communications, or Marketing2+ years of experience managing client/customer relationships, success and/or supportCEFR minimum level of C1 in English Excellent written and verbal communication skillsEmotional intelligence and change management skillsBe an engaging, personable & confident presenterStrong attention to detail, time management and organisational skillsExcellent interpersonal, analytical and planning skillsProblem solving and project management skillsBe accountable, proactive & persistent. AlwaysExperience in sales/account management in Higher Education Industry is preferredSalesforce experience is a plus What We Offer Competitive compensation Employee Stock Purchase Plan (ESPP) Competitive time off Work with brilliant people globally Learn more about their journeys by checking out #InsideFlywire on social media Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. The Base Salary For This Position Is $53,900-$77,000 Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.