SMB Account Manager - Food & Beverage

About the role

Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with SMB business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals.

Responsibilities

• Own, retain, and grow a portfolio of SMB Food & Beverage merchants, helping them thrive through tailored adoption of Square tools
• Drive expansion through product adoption, upselling, and value-based recommendations
• Act as the voice of your merchants within Square, advocating for their needs with empathy and surfacing insights that shape our products
• Balance proactive outreach, retention activities, and growth opportunities through strong organization and time management
• Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square

Requirements

• 3+ years experience in Sales, Account Management or related field
• Experience discovering and closing sales opportunities and building client relationships
• Experience successfully managing a pipeline to achieve revenue targets
• Excellent organizational, analytical, written, and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium size businesses
• A track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients
• Experience within the Food and Beverage industry is preferred

Qualifications

• Passionate about helping SMB businesses succeed
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Understanding of financial services and merchant needs

Skills

• Exceptional customer service and relationship management skills
• Ability to analyze data and make informed decisions
• Strong problem-solving and strategic thinking abilities
• Effective communication and presentation skills

Benefits

Block offers competitive compensation and benefits, including:

• Competitive pay based on job-related skills, experience, qualifications, work location, and market conditions
• Flexible work arrangements
• Medical, dental, and vision insurance
• Retirement savings plans
• Modern family planning benefits
• Remote work options

Pay

Pay Transparency: Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Schedule

Full-time position

Contact us

If you have any questions about the application process or hiring practices, please contact us here.