SMB Account Manager

About the role

The SMB Account Manager reports to our Senior Manager, Relationship Management. This role is responsible for managing and growing an existing portfolio of customers, ensuring they achieve long-term success while identifying opportunities to expand their investment in Bullhorn. Key responsibilities include:

• Managing a portfolio of SMB customers, driving retention, renewals, and account growth
• Building trusted relationships with key stakeholders and acting as the primary post-implementation contact
• Conducting regular business reviews to understand customer goals, product adoption, and account health
• Identifying upsell, cross-sell, and upgrade opportunities that maximize customer value and business outcomes
• Developing retention strategies for at-risk accounts and executing plans to minimize churn
• Providing best practice guidance and workflow recommendations to help customers maximize their Bullhorn investment
• Partnering closely with Sales, Product, and Support teams to deliver an exceptional customer experience
• Maintaining accurate account plans, forecasts, risks, and opportunities within Bullhorn CRM

Responsibilities

A typical day will include...

• Managing a portfolio of SMB customers, driving retention, renewals, and account growth
• Building trusted relationships with key stakeholders and acting as the primary post-implementation contact
• Conducting regular business reviews to understand customer goals, product adoption, and account health
• Identifying upsell, cross-sell, and upgrade opportunities that maximize customer value and business outcomes
• Developing retention strategies for at-risk accounts and executing plans to minimize churn
• Providing best practice guidance and workflow recommendations to help customers maximize their Bullhorn investment
• Partnering closely with Sales, Product, and Support teams to deliver an exceptional customer experience
• Maintaining accurate account plans, forecasts, risks, and opportunities within Bullhorn CRM

Requirements

Requirements for this role include:

• Experience in Account Management, Customer Success, Sales, or another customer-facing commercial role
• A proven track record of building strong customer relationships that drive retention and revenue growth
• Comfortable with consultative selling and helping customers solve business challenges
• Ability to identify and progress commercial opportunities through to close
• Strong analytical, problem-solving, and communication skills
• Highly organized and capable of managing a busy portfolio of customer accounts
• Thriving in a fast-paced environment and balancing multiple priorities
• Curious, resilient, and committed to continuous learning and development

Qualifications

Qualifications for this role include:

• Experience working within SaaS or another technology environment
• Experience within the staffing and recruitment industry
• Experience using CRM platforms or customer success tools
• Experience using AI tools to improve productivity, customer engagement, or account planning

Skills

Skills for this role include:

• Consultative selling
• Customer relationship management
• Account planning and forecasting
• CRM proficiency
• Problem-solving and analytical skills
• Communication and collaboration

Benefits

This role is eligible for an annual base salary of $47,000 and a comprehensive benefits package which includes:

• Medical, Dental, and Vision insurance
• 401(k) retirement plan with employer match
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Leverage Employee Referral Program (eligible before your first day)
• Company-wide mentor program

Pay

The annual base salary for this position is $47,000.

Schedule

The schedule for this role is not specified.

Benefits

The benefits package includes:

• Medical, Dental, and Vision insurance
• 401(k) retirement plan with employer match
• Unlimited Planned Paid Time Off
• Global Mental Health Support
• On-Demand Learning & Development
• Quarterly paid volunteer days
• Leverage Employee Referral Program (eligible before your first day)
• Company-wide mentor program