SmartANALYSIS Admin Coordinator

Duties & Responsibilities

• Adheres to company policies and presents a professional, positive attitude at all times.
• Maintain confidentiality of sensitive business information.
• Participate in team meetings and training sessions.
• Organize electronic and physical filing systems.
• Identify opportunities for process improvements and efficiency gains.
• Serve as primary point of contact for distributor or dealership inquiries and requests.
• Respond to emails, phone calls, and other communications in a timely and professional manner.
• Facilitate information exchange between internal teams, distributors, and dealers.
• Monitor and manage JIRA ticket queues on a daily basis.
• Create and maintain JIRA workflows and processes for efficiency.
• Prioritize incoming tickets based on urgency and business impact.
• Assign and route tickets to appropriate team members or departments.
• Update ticket status and maintain accurate documentation throughout the resolution process.
• Follow up on pending tickets to ensure timely closure.
• Remotely download repair orders from various Dealer Management Systems (DMS), including CDK, Reynolds & Reynolds, Dealertrack.
• Review and verify repair order documentation for completeness and accuracy.
• Organize and maintain digital filing systems for all downloaded repair orders.
• Prepare and submit labor and parts increase requests to OEM for approval.
• Ensure all submissions meet OEM formatting and content requirements.
• Track submission status and follow up on pending approvals.
• Maintain records of all rate and markup changes.
• Afford assistance with special projects and additional administrative tasks as assigned.

Qualifications

• A high school diploma or GED is required.
• A minimum of two (2+) or more years of experience in an office setting, preferably in answering multi-line phones and greeting visitors.
• A valid driver's license is required.