SMART RESTROOM OPERATOR

About the role

Oversees the smart restroom technology and its application across the Authority, ensuring all restroom panels, sinks, toilets, doors, and other hardware are functioning correctly. Maintains cleanliness, stocking supplies, and ensures restrooms are accessible to patrons during operating hours. Serves as the primary point of contact for receiving and reviewing electronic service requests and calls submitted to the Maintenance Control Center regarding maintenance needs throughout the Authority.

Responsibilities

• Maintains cleanliness, stocking supplies, and ensures restrooms are accessible to patrons during operating hours.
• Serves as the primary point of contact for receiving and reviewing electronic service requests and calls submitted to the Maintenance Control Center regarding maintenance needs throughout the Authority.
• Monitors and provide smart restroom access and assistance to patrons as needed.
• Promptly responds to system alerts and malfunctions and communicates malfunctions that impact access or prevent service disruption for patrons.
• Dispatches appropriate assistance and/or MARTA Police to support patrons with medical, life-threatening, and emergency situations as required.
• Verifies that smart restrooms are cleaned and stocked daily.
• Identifies cleanliness or supply issues, creates, and generates appropriate work orders to the relevant business unit/shop, ensuring timely resolution of concerns related to restroom conditions.
• Prepares and submits daily, weekly, and monthly reports to the MCC Manager, summarizing restroom activities, traffic, and utilization during each eight-hour shift, highlighting key trends and insights.
• Generates accurate and complete work orders and service requests for the Office of Facilities using FA Suite.
• Responds to MCC emails and offers support to Facilities/MCC Planners as needed.
• Provides updates and generates reports as required.

Requirements

• A high school diploma or equivalent is required, along with two years of experience and technical training in customer service or a customer-facing role.
• An associate degree in a related field is preferred.
• Basic computer skills and proficiency in Microsoft Office are also required.

Qualifications

• Must be able to perform the essential functions of the job with or without reasonable accommodation.

Skills

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office.

Benefits

Commensurate with experience.

Pay

$40,413 - $65,741

Schedule

N/A