Restroom Attendant

Job Demands

• Must be able to walk or stand for extended periods of time
• Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

Job Demands

• Must be able to walk or stand for extended periods of time
• Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

Responsibilities

• Pick up mops, hand squeegee, towels, spray bottle, and cart.
• Distribute mops to all restroom locations.
• Check/stock storage closet and restroom stalls and dispensers.
• Maintaining cleanliness and quality of restrooms which includes wiping mirrors and countertops, clean overflowing toilets, empty trashcans, spray air freshener, sweep and mop floors, etc.
• Maintains organization and stock of toiletries in the restrooms. Keeps towels, toilet paper, seat covers, and soap dispensers filled.
• Report any maintenance concerns.
• Empty modest containers in each restroom stall. Replace with new bag.
• Remove any graffiti from walls and bathroom stalls.
• Assist with sweeping in transition from restroom to restroom if needed.
• Pick up mops from each restroom location. Restock. Empty trash. Collect and replace department specific paperwork.
• Promote and provide extraordinary guest service for both internal and external guests; answer questions and offer information in a courteous manner.
• Solicit and provide assistance to guests, where appropriate.
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned, such as sweeping areas of the park, emptying trashcans, detailing etc.

Qualifications

• High school diploma or equivalent
• Experience in a customer service or hospitality setting preferred
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Knowledge of basic cleaning procedures and equipment

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Resume building workshops
• Growth opportunities
• Wellness programs

Pay

$21 per hour (After 1,000 hours worked, pay increases to $25/hr)

Schedule

Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays