Restroom Attendant

About the role

Restroom Attendants are detail oriented hospitality professionals responsible for maintaining clean, stocked and fully functional guest restrooms throughout service. They perform routine checks, restock supplies and address any cleanliness or maintenance needs in real time. Working closely with Front of House and Back of House teams, they communicate promptly with management regarding facility issues or guest concerns.

Responsibilities

• Completes all assigned side work related to opening and closing customer restrooms.
• Maintains cleanliness and appearance of the restroom area at all times.
• Maintains all tools of the position.
• Performs restrooms checks and maintains all restroom cleanliness: restocks supplies, empties trash and hand towel bins, wipes down counters, ensures that toilets, faucets, and sinks are all functioning.
• Communicates to management and porters when there are deep clean or facility issues in the restrooms or restaurant at all times.
• Direct all guests to the unisex restroom downstairs or to the single use restroom upstairs on the main floor.
• Communicates with management in real time when there are unsatisfied customers.
• Reports to each scheduled shift on time, in uniform, and ready to work.
• Responsible for training new employees as assigned.
• Assists other stations or areas of the restaurant when requested by management.

Qualifications

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).
• Excellent interpersonal and customer service skills.
• Excellent communication with management and teammates.
• Ability to operate phones.
• 1+ years similar experience preferred.

Physical Demands

• Exert well-paced mobility for periods of up to 12 hours per day and at least 60 hours per week.
• Lift and carry up to 50 pounds.
• Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
• Frequently utilize the stairs, often while lifting and carrying heavy items.
• Occasionally crouch and climb.
• Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.
• Withstand fluctuations in temperature within the work environment, from high heat to below freezing.
• Handle heavy equipment and machinery.

Standards

• Display knowledge of the COQODAQ brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
• Maintain professional and respectful behavior when in contact with customers, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety, cleanliness, and sanitation standards.
• Comply with federal, state, and local laws and regulations.