Smart Buildings Service Coordinator HVAC and Fire Alarm

About the role

Position Location: This role supports our Plano, TX branch location, which serves customers throughout the greater Dallas, TX area.

Responsibilities

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Requirements

• High school diploma or state-recognized GED
• The ability to demonstrate:
• Organizational and interpersonal skills
• The ability to read and understand customer service contracts
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Verbal and written communication skills in English

Qualifications

• Basic Qualifications: High school diploma or state-recognized GED
• Preferred Qualifications: Associate degree, Experience dispatching/scheduling field personnel/technicians, Billing or Accounting skills, Familiarity or experience with Fire Alarms/Sprinklers, HVAC, or a similar industry

Skills

• None specified

Benefits

• Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

Pay

The pay range for this position is $38,413 - $65,851 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Schedule

N/A