Smart Buildings Service Coordinator

About the role

Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. This is a hybrid role, with a schedule of two to three days in office after full training is completed. The position will begin with approximately 3 months of full-time, in-office training (5 days per week).

Responsibilities

• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule service technicians to support standard service level agreements
• Prepare and lead weekly scheduling and Work in Progress (WIP) meetings with Operations Managers and the Client Service Managers on-site
• Act as primary point of contact for service customers to ensure service requests are met
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability of service technicians
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service scheduling platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work performed
• Support, inform, prioritize, and coordinate activities and resources across branch offices

Requirements

• Basic Qualifications: High school diploma or state-recognized GED
• The ability to demonstrate: Organizational and interpersonal skills
• The ability to read and understand customer service contracts
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Experience dispatching/scheduling field personnel/technicians
• Voice and written communication skills in English
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Qualifications

• Associate degree
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
• Comfortable with ordering parts and ensuring availability for service or project needs

Skills

Proactive problem-solving skills, attention to detail, and strong organizational abilities are essential.

Benefits

Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

Pay

The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. The pay range for this position is $42,055 - $72,094 annually.