Smart Buildings Service Coordinator

About the role

Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. They ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.

Responsibilities

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

Requirements

• High school diploma or state-recognized GED
• The ability to demonstrate: Organizational and interpersonal skills
• The ability to read and understand customer service contracts
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Verbal and written communication skills in English

Qualifications

• Basic Qualifications: Must have the ability to demonstrate: Organizational and interpersonal skills The ability to read and understand customer service contracts Experience with Microsoft Office and business software systems (e.g., SAP) Verbal and written communication skills in English Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Preferred Qualifications: Associate degree 1+ year of customer service experience 1+ year of experience dispatching/scheduling field personnel/technicians Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus

Skills

• Ability to handle multiple tasks and prioritize effectively
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and business software systems
• Experience with scheduling and dispatching resources
• Knowledge of customer service contracts and procedures

Benefits

We offer a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

Pay

The pay range for this position is $34,986 - $59,976 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.