Small Format Team Leader- Austin, TX

About the role

The Small Format Team Leader plays a crucial role in ensuring a consistent and engaging shopping experience for customers in Target's smallest format stores. This position requires a strong focus on guest service, operational excellence, and team leadership.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution.
• Manage workload and prioritize tasks independently, ensuring alignment with weekly and monthly priorities set by your direct leader.
• Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work, as applicable for your location.
• Evaluate candidates for open positions and develop a guest-centric team.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU).
• Support merchandise protection strategies across the total store.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Address all store emergency and compliance needs.

Requirements

• Must be at least 18 years of age or older
• High school diploma or equivalent
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude towards all guests and other team members
• Effective communication skills
• Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.

Qualifications

• Must be able to access all areas of the building to respond to guest or team member issues
• Must be able to interpret instructions, reports and information
• Must be able to accurately handle cash register operations as needed
• Must be able to climb up and down ladders
• Must be able to scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others.
• Must be flexible to work a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times)

Skills

• Guest service fundamentals and experience building a guest-first culture across the store
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Process improvements and workload efficiency
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent

Benefits

Target offers a comprehensive benefits package that includes:

• Comprehensive health benefits and programs, such as medical, vision, dental, life insurance, and more
• A 401(k) plan
• An employee discount
• Short-term and long-term disability insurance
• Paid sick leave
• Paid national holidays
• Paid vacation
• Competitive market-leading pay
• A Team Target discount
• Opportunities for personal and professional growth
• A culture of joy, inclusivity, connection, drive, and growth