Small Format Team Leader

About the role

Target's leadership truly empowers personal and professional growth, fostering an environment where we care, grow and win together.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution, celebrate wins, drive results that deliver outcomes and elevate the guest experience.
• Understand sales goals, plan daily/weekly workload with guidance from direct leader, and execute the same to deliver on department and store sales goals and guest engagement, including planning merchandising, pricing workload, making changes to salesfloor merchandise displays, sales plans and promotions.
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members on expectations to deliver the service standard.
• Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor.
• Be an expert of operations, accuracy, process and efficiency.
• Manage incoming and outgoing products, maintain stock levels, ensure inventory accuracy, and execute product arrangement, pricing and promotional signing processes for your assigned department(s).
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly priorities set by your direct leader.
• Lead team members in your department(s) in the backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve in accordance to your leader’s direction.
• Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work, as applicable for your location.
• Evaluate candidates for open positions and develop a guest-centric team.
• Participate in team onboarding and learning.
• Close knowledge and skill gaps through training and experiences.
• Hold team members accountable to expectations.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Follow all safe and secure training and processes.
• Assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts.
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

Requirements

• Must be at least 18 years of age or older
• High school diploma or equivalent
• Previous retail experience preferred, but not required
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude towards all guests and other team members
• Effective communication skills
• Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.

Qualifications

• Must be able to access all areas of the building to respond to guest or team member issues
• Must be able to interpret instructions, reports and information
• Must be able to accurately handle cash register operations as needed
• Must be able to climb up and down ladders
• Must be able to scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others.
• Must be able to work a flexible work schedule (e.g., nights, weekends and holidays)
• Must be able to remain mobile for the duration of a scheduled shift (shift length may vary)

Skills

• Guest service fundamentals and experience building a guest-first culture across the store
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Process improvements and workload efficiency
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Pay

The starting pay range for this position per hour is $25.25 - $27.25. The full pay range for this position per hour is $25.25 - $42.95

Schedule

Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.