Small Format Team Leader

About the role

The starting pay range for this position per hour is $21.25 - $23.25. The full pay range for this position per hour is $21.25 - $36.15. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
• Understand sales goals, plan daily/weekly workload with guidance from direct leader, and execute the same to deliver on department and store sales goals and guest engagement, including planning merchandising, pricing workload, making changes to salesfloor merchandise displays, sales plans and promotions.
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members on expectations to deliver the service standard.
• Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor.
• Be an expert of operations, accuracy, process and efficiency. With guidance from your direct leader, manage incoming and outgoing products, maintain stock levels, ensuring inventory accuracy, and executing product arrangement, pricing and promotional signing processes for your assigned department(s).
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly priorities set by your direct leader.
• With guidance from your leader, help lead team members in your department(s) in the backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve in accordance to your leader’s direction.
• Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work, as applicable for your location.
• Evaluate candidates for open positions and develop a guest-centric team.
• Participate in team onboarding and learning.
• Close knowledge and skill gaps through training and experiences.
• Establish clear goals and expectations and hold team members accountable to expectations.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Demonstrate ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• As a key carrier, follow all safe and secure training and processes.
• Regularly assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts.
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs.

Qualifications

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).
• You must be at least 18 years of age or older.
• You have a high school diploma or equivalent.
• You have previous retail experience, though it is not required.
• You can learn and adapt to current technology needs.
• You can work independently and as part of a team.
• You can manage workload and prioritize tasks independently.
• You have a welcoming and helpful attitude towards all guests and other team members.
• You have effective communication skills.
• You can remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Skills

• Guest service fundamentals and experience building a guest-first culture across the store.
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies.
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals.
• Process improvements and workload efficiency.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.