Small Format Team Leader

Target · Burlington, MA · 1 mo ago

On-siteInformation Technology$25.25–$27.25/hrPart-time

About the role

Target's leadership truly empowers personal and professional growth, fostering an environment where we care, grow and win together.

Responsibilities

Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
Ensure every team member understands and consistently delivers on Target’s guest experience commitments and consistent operations.
Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviors and execution, celebrate wins, drive results that deliver outcomes and elevate the guest experience.
Understand sales goals, plan daily/weekly workload with guidance from direct leader, and execute the same to deliver on department and store sales goals and guest engagement, including planning merchandising, pricing workload, making changes to salesfloor merchandise displays, sales plans and promotions.
Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members on expectations to deliver the service standard.
Enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor.
Be an expert of operations, accuracy, process and efficiency.
Manage incoming and outgoing products, maintain stock levels, ensure inventory accuracy, and execute product arrangement, pricing and promotional signing processes for your assigned department(s).
Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly priorities set by your direct leader.
Lead team members in your department(s) in the backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve in accordance to your leader’s direction.
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
Model the execution of physical security processes in order to enhance the instore security culture.
Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

Requirements

Must be at least 18 years of age or older
High school diploma or equivalent
Previous retail experience preferred, but not required
Lead and hold others accountable
Learn and adapt to current technology needs
Work independently and as part of a team
Manage workload and prioritize tasks independently
Welcoming and helpful attitude towards all guests and other team members
Effective communication skills
Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Able to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.

Qualifications

Flexible work schedule (e.g., nights, weekends and holidays)
Reliable and prompt attendance necessary
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

Skills

Guest service fundamentals and experience building a guest-first culture across the store
Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
Process improvements and workload efficiency
Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

Pay

The starting pay range for this position per hour is $25.25 - $27.25. The full pay range for this position per hour is $25.25 - $42.95. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications.

Schedule

This role requires a flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance is necessary.