Small Business Banker II - Jacksonville, FL

About the role

The Small Business Banker II role is located in Jacksonville, Florida, United States of America. This position is part of the Personal & Commercial Banking line of business.

Responsibilities

• Proactively deepens relationships with existing Small Business customers within a specified territory.
• Ensures equal access to banking products and services across all communities including businesses in low-to-moderate income areas and minority communities.
• Initiates contact with all new Small Business customers by conducting a customer assessment within 30 days of them joining the bank.
• Sets up new Small Business customers with the appropriate TD Relationship Manager (RMLM, SB Specialist, Store Manager) based on the results of the customer assessment.
• Manages larger and more complex territory, actively calls all new Small Business customers that have opened accounts in partner stores and completes a customer assessment.
• Actively calls SB customers assigned and meets with them as necessary to deepen relationship, manage customer service issues, and identify product needs.
• Generates sales and referrals to all business partners in the bank to help meet the comprehensive financial needs of Small Businesses, including: RMLM, Merchant, Commercial, Treasury Management, Credit Card, Retail (B@W, Money Out, Money In), Wealth.
• Assigns SB Customers to proper TD Relationship Manager based on customer parameters.
• Directly manages group of Stores loan portfolio within Front End Fulfillment process, responsible for the origination, structuring and closing of all non RMLM Small Business loan requests.
• Develops Small Business product expertise to properly vet potential product fits for our customer base.
• Works with the Stores and Commercial Bank to ensure superior Customer service as measured by CWI.
• Manages Portfolio of all loans in Front End Fulfillment process including relationship checkups and the renewal process.
• Contributes toward the achievement of Small Business Banking sales and business development objectives by meeting or exceeding individual sales goals.
• Possesses comprehensive knowledge of the local market, competitive offers, and economic trends.
• Works closely with the Small Business Credit Center and SBB product groups to ensure satisfactory customer response times for new credit applications.
• Reviews all reports, including, but not limited to pipelines, dashboards, etc. to ensure accurate and complete reporting, evaluating performance weekly.

Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

Qualifications

• Bachelor's Degree or equivalent experience
• 7+ Years of related experience
• Four years of calling and lending or credit support related experience at the Small Business level
• Demonstrated ability to achieve and exceed marketing goals
• Proven ability to understand and analyze personal and business financial statements

Skills

• Comprehensive knowledge of the local market, competitive offers, and economic trends
• Ability to generate sales and referrals to all business partners in the bank
• Strong communication and relationship-building skills
• Ability to manage a portfolio of loans and conduct relationship checkups
• Proficiency in using banking software and systems

Benefits

TD offers a comprehensive benefits package including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

Pay

The base pay for this role ranges from $29.75 to $44.50 USD per hour, depending on the candidate's skills and experience.

Schedule

This role is typically full-time with a standard 40-hour workweek.