Small Business Banker II - Wilmington, DE

About the role

The Small Business Banker II role is responsible for deepening relationships with existing Small Business customers within a specified territory. This includes initiating contact with new customers, managing their loan portfolios, and generating sales and referrals.

Responsibilities

• Initiates contact with all new Small Business customers within 30 days of account opening
• Completes customer assessments and assigns customers to the appropriate TD Relationship Manager (RMLM, SB Specialist, Store Manager)
• Manages larger and more complex territory, actively calling and meeting with existing customers to deepen relationships and address service issues
• Generates sales and referrals to various business partners within the bank
• Manages the loan portfolio of assigned stores within the Front End Fulfillment process, from origination to closing
• Develops expertise in Small Business products and services to recommend suitable solutions to customers
• Ensures high levels of customer service and satisfaction as measured by Customer Work Index (CWI)
• Contributes to achieving Small Business Banking sales and business development objectives
• Keeps up-to-date with local market conditions, competitive offers, and economic trends
• Collaborates with the Small Business Credit Center and product groups to ensure timely responses to new credit applications

Requirements

• Bachelor's Degree or equivalent experience
• 7+ Years of related experience, including 4 years in small business lending or credit support
• Demonstrated ability to achieve and exceed marketing goals
• Proven ability to understand and analyze personal and business financial statements

Qualifications

• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in using standard office equipment
• Physical requirements: Sedentary work, sitting, standing, walking, reaching, lifting up to 25 lbs., occasionally bending, kneeling, pushing, pulling, twisting, and concentrating for long periods

Skills

• Excellent customer service and relationship management skills
• Strong analytical and problem-solving abilities
• Effective communication and presentation skills
• Knowledge of Small Business banking products and services

Benefits

TD offers a comprehensive benefits package including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. TD is also committed to creating a respectful workplace where diverse perspectives are valued and everyone has fair opportunities to grow.

Pay

$29.75 - $44.50 USD per hour, commensurate with experience.

Schedule

Full-time position with 40 hours per week.