Slots Dual Rate Supervisor - Full Time (Horseshoe Hammond)

Responsibilities

• Build guest relationships, learn guest names and preferences.
• Fix minor slot machine breakdowns, fill tickets, recall game play and explain pay tables to players.
• Maintain fast paced service, move from one area to another on the gaming floor quickly and efficiently while providing differentiated service to our players.
• Take ownership of slot area, straighten chairs, pick up glasses and empty ashtrays.
• Understand payouts, follow all payout procedures, maintain a slot wallet and make change for players.
• Handle customer disputes quickly and effectively. Call the casino operations supervisor if unable to resolve the dispute quickly.
• Promote outstanding guest relations, Service Recover guests appropriately.
• Enforce company policies and procedures.
• Perform other duties as assigned.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• Flexible to work various shifts, weekends, and holidays.
• Ability to work with confidential data required.
• Equivalent to high school diploma required.
• 2-3 years supervisory experience is preferred.
• Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.
• Ability to lift, carry, push, and pull objects up to 35 pounds.
• Ability to bend, stoop, twist, crouch, and reach repetitively.
• Must be able to work from a standing position and/or maintain a brisk walking motion for an 8-10 hour shift.
• Ability to work in a crowded, smoking, and loud environment.

About the role

Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery: Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!