Slot Technician - Slot Operations

Position Summary

The Slot Technician I is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair; provides training or assistance to lesser experienced technicians.

Responsibilities

• Analyze and respond to a variety of customer service related issues
• Repair and maintain component level electronic circuitry in gaming devices
• Install and remove gaming devices
• Perform day to day preventative maintenance; troubleshoot ticket-in ticket-out and coin machines; perform hopper tests; clear coin jams and bill validator jams
• Assist in game conversions and firmware upgrades
• Investigate and verify any ticket issues
• Maintain inventory of supplies needed to perform job function
• Maintain and calibrate currency validators, execute machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket-out products
• Investigate device malfunctions of various gaming devices and clear coin bill and coin jams
• Perform the day to day repair and preventative maintenance of all slot machines
• Perform other duties as deemed necessary by Management
• Perform work regularly, predictably and in a professional manner
• Responsible for cleaning and sanitizing work and public spaces
• Adhere to all Virginia Lottery Regulations

Requirements

• High school diploma or equivalent
• Good communications skills
• Basic computer skills
• Electronic background or minimum two-year experience in slot operations
• Two (2) or more years' experience in the Gaming Industry or an equivalent customer service environment
• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery
• Must successfully pass background check
• Must successfully pass drug screening
• Must be twenty-one (21) years of age
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours

Qualifications

• Knowledge of pertinent federal, state, and local laws, codes, and regulations
• Team leadership and motivational skills
• Electronics at the circuit board level
• Technical experience and training with slots
• Electronic and computer programming
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
• Communicate clearly and concisely, both orally and in writing
• Interpret and explain policies and procedures
• This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume
• Consistently communicate effectively with guests, as well as all levels of team members
• Observe and direct actions of subordinates/trainees
• Inspect and maintain areas for which responsible
• Review and comprehend all necessary documentation
• Use all machine test equipment

Pay

$14 - $19/Hourly

This response is AI-generated, for reference only.