Slot Performance Supervisor

About the role

Provide direct and general supervision to slot technical staff in order to ensure the effective and efficient operation and placement of electronic gaming devices; ensure compliance with gaming regulations while supporting company vision, mission and values.

Responsibilities

• Interpret and enforce company and departmental policies to the slot technical staff.
• Staff, schedule, evaluate, train, develop, monitor and lead subordinate personnel to maintain a positive employee relations culture.
• Recommend wage increases, promotions, demotions, evaluation ratings, transfers, suspensions, discipline and other employment actions for subordinate personnel.
• Maintain, through supervision and direct observation, continuous awareness of all gaming devices and gaming areas; respond appropriately to deficiencies or technical service needs.
• Ensure slot technical staff is trained on and complies with internal control procedures as they apply to machine removal, installation, maintenance and key control.
• Assist the Slot Performance Manager in preparing operating budgets, monitoring budgetary compliance and taking action on budget variance items.
• Continually assess technological advances, both internal and external, for opportunities that will enhance the guest experience.
• Ensure adequate inventory of all necessary parts and tool inventories.
• Promote a safe and secure working environment.
• Direct routine and preventative maintenance, cleaning and inspection of video, electronic gaming devices, electronic boards and the online electronic gaming device system.
• Ensure timely installation and repair of slot machines in coordination with slot repair operations; coordinate and implement slot machine placement changes or slot floor moves.

Qualifications

• At least 21 years of age.
• Able to obtain and maintain a valid gaming license.
• High school diploma or general education degree (GED).
• Sound technical understanding of game manuals, policies, procedures, and demonstrated ability to coordinate or supervise the work of others.
• Demonstrated slot technical and supervisory experience.
• Demonstrated knowledge of policies and procedures as well as knowledge of and ability to identify various cheating techniques.
• Demonstrated ability to read and interpret slot floor plans and wiring diagrams.
• These skills and abilities are typically acquired through a high school education or related field and at least 2 years of progressive experience and responsibility in gaming operations with at least 1 year experience supervising a slot technical staff, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.