Slot Performance Supervisor

Responsibilities

• Supervise, train, coach, schedule, and evaluate Slot Technicians and Senior Slot Technicians.
• Enforce company policies, departmental procedures, internal controls, and gaming regulations.
• Oversee the repair, maintenance, testing, installation, relocation, and conversion of slot machines and gaming equipment.
• Maintain control of sensitive keys and ensure compliance with established security procedures.
• Assist with audits, regulatory inspections, jackpot verifications, machine testing, and inventory control activities.
• Report suspected gaming violations, unauthorized access, or cheating attempts to management and surveillance.
• Support the implementation of departmental programs, operational initiatives, and training efforts.
• Verify machine functionality before returning equipment to guest use and respond promptly to service calls.
• Promote a positive guest experience while safeguarding company assets and employee safety.
• Recommend personnel actions, including hiring, promotions, disciplinary actions, and performance evaluations.
• Perform all duties in accordance with Louisiana gaming regulations and company standards.

Qualifications

• A high school diploma or GED.
• Technical or electronics training preferred.
• Minimum three (3) years of slot operations, gaming technology, or related technical experience; prior supervisory experience preferred.
• Strong knowledge of slot machine maintenance, gaming systems, and casino operations.
• Demonstrated leadership, communication, problem-solving, and team development skills.
• Ability to troubleshoot and repair gaming equipment in a fast-paced environment.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Must be able to obtain and maintain a Louisiana Gaming License.
• Move throughout all areas of the casino property.
• Stand, bend, stoop, kneel, and work within the confined spaces of slot machine cabinets for extended periods.
• Lift and carry up to 50 pounds and safely move gaming machines weighing 100–500 pounds with appropriate equipment.
• Work with small components in both well-lit and low-light environments.
• Read, write, speak, and understand English.
• Respond effectively to visual and auditory cues.