Slot Attendant/Host (Caesars New Orleans)

About the role

Slot Attendant/Host positions monitor assigned slot sections to ensure positive and friendly guest service. Responsibilities include enhancing guest’s slot entertainment experience, resolving guest complaints, and promoting Caesars brand amenities and property events.

Responsibilities

• Actively patrols assigned sections to look for opportunities to surprise and delight guests.
• Create a fun, high-energy environment through the celebration of slot wins and building players' perception of luck.
• Deliver unparalleled guest interactions as directed by company trained initiatives.
• Clearly communicate the functionality of the Slot Floor (e.g., Fast Cash - ticket in/ticket out).
• Respond to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers.
• Verifies and countersigns hand paid jackpots.
• Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
• Keeps slot areas clean, secure, and well maintained.
• Corrects minor machine malfunctions including coin jams, printer errors, bill validators, and slot light repairs.
• Participates in slot machine upgrades and implementing new initiatives.
• Maintains monetary and paperwork accuracy within department standards.
• Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift.

Qualifications

• High school diploma or equivalent required.
• Basic data entry/computer skills.
• Basic math skills.
• Previous money handling experience preferred.
• Ability to read, write, speak and understand English.
• Ability to respond to common inquiries or complains from customers and employees.
• Willingness to work non-traditional days and hours.
• Well-groomed and professional appearance.
• Able to lift, push, pull and carry up to 40 pounds.
• Able to stand, walk 7 hours throughout the day, and maneuver around casino slot area for long periods of time.
• Able to bend, crouch, kneel and twist.
• Able to handle a stressful environment, tolerate secondary smoke, bright lights and high noise levels.

Additional Requirements

• Must present a well-groomed and professional appearance.
• Able to lift, push, pull and carry up to 40 pounds.
• Able to stand, walk 7 hours throughout the day, and maneuver around casino slot area for long periods of time.
• Able to bend, crouch, kneel and twist.
• Able to handle a stressful environment, tolerate secondary smoke, bright lights and high noise levels.

Promotion of Products and Services

• Promotes and cross-sells Caesars brand amenities and property events.
• Increases customer base by opening new accounts through cross-selling and promoting Total Rewards.
• Stays informed of continually changing promotional events and services.
• Maintains in-depth game knowledge and proactively explains games to customers.
• Fully utilizes system centric technology and tools (such as Reel Rewards).

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business "Best Places to Work" honoree and was named "#1 Large Employer" in the New Orleans area by the "Times-Picayune" Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests. Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.