Restaurant Host/Hostess

Job Summary

Live Nation Entertainment is the world's leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship, and Artist Nation Management. Ticketmaster is the global event ticketing leader, Live Nation Concerts produces nearly 23,000 shows annually, and Artist Nation Management represents approximately 280 artists. For more information, visit www.livenationentertainment.com.

About the role

The Role: Meet, greet and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the House of Blues. Exudes pride and passion for the House of Blues Brand and Culture. Assisting in all areas of Host Stand Operations to help ensure a high quality guest experience.

Responsibilities

• Understand the HOB Hospitality Zone
• Greet all guests promptly and courteously in a professional manner
• Control the flow of guests coming into the restaurant and those who are waiting for a table
• Obtain guests’ names, number in party, physical description, arrival times and any needs for children when applicable
• Direct guest to an appropriate location when on a wait
• Utilizing the HOB reservation system, estimate and quote accurate wait times for tables
• Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table
• Anticipate and respond to guest needs (guest satisfaction)
• Maintain HOB safety and sanitation standards
• Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow
• Communicate to kitchen when large parties and special event parties have been seated
• Keep host area clean and organized throughout the shift (shift mechanics)
• Keep floor in host area free of spills, food, trash or other obstacles
• Polish and clean all entry door windows throughout the shift
• Maintain HOB safety and sanitation standards
• Assist other employees and departments as needed (teamwork)
• Adherence to standard operating procedures

Qualifications

• High School Diploma
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Ability to adhere to the HOB uniform and appearance policy
• Efficient in basic computer skills
• Flexible availability - Position may require days, nights, weekends and holidays

Preferred

• High skill level of Open Table and/or other reservation software
• Point of Sales (POS) knowledge, preferable MICROS
• Previous Customer Service/Host experience
• Skilled in interpersonal communication and teamwork

Physical Demands/Working Environment

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

Benefits

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.