Restaurant Host/Hostess

About the role

Chetola Resort is seeking a Greeter/Host/Hostess to provide warm, sincere welcomes and efficient management of reservations and seating at Timberlake’s Restaurant.

Responsibilities

• Deliver a warm and sincere welcome to every guest, creating an immediate sense of hospitality
• Manage reservations, waitlists, and seating with accuracy and efficiency using the reservation system
• Escort guests to their tables while personalizing the experience through conversation and awareness of guest preferences
• Provide clear, confident information about menus, specials, hours, and resort offerings
• Maintain a clean, organized, and visually polished host stand and entrance area at all times
• Partner with servers, managers, and kitchen staff to ensure seamless teamwork and smooth table turns
• Monitor pacing of the dining room to balance guest experience with operational flow
• Anticipate guest needs before being asked, including wait time communication and accommodations
• Handle guest inquiries, requests, and concerns with professionalism, empathy, and grace under pressure
• Take ownership of guest issues and ensure timely resolution or appropriate escalation
• Support to-go orders and assist the team during peak service periods
• Stay informed on daily specials, events, and resort happenings to enhance the guest experience

Requirements

• Attention to detail in action, such as noticing when a guest is celebrating something special and acknowledging it proactively
• Accurately quoting wait times and updating guests before they need to ask
• Ensuring menus are clean, aligned, and presented neatly every time
• Recognizing returning guests and adjusting seating preferences when possible
• Keeping the entrance area pristine—free of clutter, smudges, or distractions
• Communicating small but critical details (VIP guests, special requests, pacing changes) to the team in real time

About You

• Energetic and approachable with a naturally warm and polished demeanor
• Enjoy making people feel welcome and well taken care of
• Calm under pressure and able to multitask with efficiency and accuracy
• Strong verbal communicator with excellent organizational skills
• Professional appearance and a passion for guest service

Qualifications

• Prior customer service or hospitality experience preferred (restaurant or resort experience a plus)
• Familiarity with restaurant reservation or POS systems is helpful, but not required
• Availability to work evenings, weekends, and holidays
• Ability to stand for long periods and occasionally lift up to 20 lbs
• Punctual, reliable, and committed to maintaining a high standard of service

Skills

• Customer service skills
• Organizational skills
• Communication skills
• Attention to detail

Benefits

• Competitive hourly wage
• Resort-wide employee discounts

Pay

• $15.00 per hour

Schedule

• Evenings, weekends, and holidays