Restaurant Host/Hostess

Job Summary

We are seeking a highly motivated host/hostess in a fine dining restaurant who creates a welcoming and pleasant atmosphere for guests, ensures exceptional customer service is delivered from the moment the guest(s) arrive until they depart. The host/hostess is responsible for managing reservations, greeting, and seating guests, and coordinating with the restaurant staff to provide an unforgettable dining experience.

Core Job Responsibilities & Duties

• Welcome guests with a warm and friendly demeanor, ensuring a positive first impression
• Always maintain a professional and friendly attitude while attending to guests’ needs
• Manage reservations and maintain an organized seating chart, including handling incoming reservation inquiries, either in-person, over the phone or via email
• Responsible for accurately recording and confirming reservation details, paying attention to specific requests and preferences
• Update and maintain the reservation system, ensuring accurate and up-to-date information
• Maintain and manage online reservation platforms and guest profiles
• Manage waitlist and effectively estimate waiting time for guest(s)
• Cook up with the restaurant staff to accommodate special occasions and requests
• Escort guests to their assigned tables, considering their preferences and special requests
• Aid in maintaining a positive and efficient workflow within the restaurant
• Always maintain professional appearance and demeanor
• Ensure the availability of menus, promotional materials, and necessary supplies for guests during wait times
• Aid in the collection and analysis of guest feedback and preferences
• Other duties as assigned by supervisor and/or management

Qualification Standards & Company Requirements

• Excellent communication and interpersonal skills
• Excellent organizational and time management skills
• Ability to work independently and as a team in a fast-paced environment
• Must have a flexible work schedule

*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*